23rd Privacy Policy — Malaysia User Data Protection

This page explains how the 23rd platform collects, uses, stores, and protects your personal information as a user in Malaysia. Please read it carefully to understand your rights and how we handle your data.

Last updated: 2026. This policy applies to all users accessing 23rd.bet.

Your data is stored with SSL encryption MYR payment information is processed securely We do not sell your personal data to third parties You have the right to access and request deletion of your data Cookies are used only to improve your experience Contact [email protected] for privacy enquiries

1. Information We Collect

When you register or use the 23rd platform, we collect several types of information to ensure our services function properly and securely. The information collected includes:

Account information: Full name, email address, Malaysian phone number, and encrypted password upon registration.
Identity verification information: Copies of identification documents submitted during the account verification process for security compliance purposes.
Payment information: Local bank account details registered for processing deposits and withdrawals in Malaysian Ringgit (MYR). We do not directly store any credit or debit card numbers.
Device and browser information: Device type, operating system, IP address, browser type, and language settings are collected automatically when you access the platform.
Usage data: Login session records, betting history, financial transactions, and in-platform activity are retained for security and account management purposes.
Cookies and tracking technologies: Session data and preferences stored on your device to ensure a smoother user experience.

2. How We Use Your Information

All information collected by 23rd is used solely for platform operations and to enhance the user experience. The primary purposes for data use include:

Creating and managing user accounts, and verifying identity to meet security procedure requirements.
Processing MYR deposits and withdrawals accurately and securely via local payment methods.
Analysing platform usage patterns to improve functionality, design, and system responsiveness.
Sending important notifications related to your account, such as transaction confirmations, security updates, and policy changes.
Detecting and preventing fraud, unauthorised access, or any suspicious activity that could compromise platform security.
Complying with legal requirements or lawful requests from relevant authorities.

23rd does not use your data for third-party advertising purposes or sell user information to any external party for commercial gain.

3. Cookies & Tracking Technologies

The 23rd platform uses cookies — small text files stored on your device — to keep your login session active, save your language and display preferences, and analyse aggregate browsing patterns for platform improvements.

There are two categories of cookies in use:

Session cookies: Automatically deleted when you close your browser. Used to maintain your login session and session data while you are active on the platform.
Persistent cookies: Stored for a set period to remember your preferences on future visits, such as language and display settings.

You can block or delete cookies through your browser settings. However, blocking certain cookies may affect platform functionality, such as the ability to stay logged in or access certain features.

4. Data Storage & Security

23rd takes reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The safeguards in place include:

SSL encryption for all communications between your browser and the platform's servers, ensuring that data in transit cannot be intercepted by third parties.
Passwords are stored in hashed and encrypted form — we do not store passwords in plain text.
Strict internal access controls ensure that only authorised personnel can access user data for legitimate operational purposes.
Continuous account activity monitoring to detect suspicious or unusual access attempts.

User data is retained for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, it will be deleted or anonymised in accordance with established procedures.

5. Sharing Information with Third Parties

23rd does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. However, in certain situations, information may be shared with the following parties:

Payment service providers: Required transaction information is shared with FPX, DuitNow, or the financial institutions processing your deposits and withdrawals in MYR.
Lawful authorities: Information may be disclosed to authorities, law enforcement agencies, or courts where required by law or court order.
Technical service providers: Third-party providers who assist in the technical operation of the platform may access data solely for system maintenance purposes, subject to strict confidentiality agreements.

In all sharing situations, 23rd ensures that only the minimum necessary information is shared, and recipients are bound by equivalent data protection obligations.

User accessing the mobile casino securely in Sarawak, Malaysia

6. User Rights, Policy Changes & How to Contact Us

As a 23rd platform user, you have the following rights regarding your personal data:

Right of access: You have the right to request a copy of the personal information we hold in relation to your account.
Right to rectification: If your information is inaccurate or has changed, you can update it through your account settings or by contacting our support team.
Right to erasure: You may request the deletion of your account and personal data, subject to data retention requirements under applicable law and the time needed to settle any outstanding transactions.
Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your data while an enquiry or complaint is under review.

23rd reserves the right to modify or update this privacy policy from time to time to reflect changes in how we operate or in applicable laws. Any significant changes will be communicated to registered users via email or in-platform notification before taking effect. We encourage you to review this page periodically to stay informed about how we manage your data.

If you have any questions or concerns, or wish to exercise your rights under this privacy policy, please contact the 23rd support team via email at [email protected]. We are committed to providing a clear and timely response within a reasonable timeframe. For frequently asked questions on privacy and account security, you may also refer to the FAQ us.

Your Privacy, Our Priority

23rd is built on trust. Your personal data is protected, your MYR transactions are processed securely, and you always have control over your information. Register today and experience a platform that puts your security first.