Responsible Gaming at 23rd — Fun, Kept in Check
At 23rd, we believe online entertainment should bring enjoyment, not stress. This page provides a comprehensive guide on how to play smart, recognise warning signs, and use the available self-control tools to keep your experience positive and balanced.
Gaming is for entertainment. Play within your means.
23rd's Commitment to Healthy Gaming
23rd takes our social responsibility seriously. We understand that a small number of users may struggle to manage their gaming habits, and we are committed to providing an environment that supports responsible and disciplined play.
This platform is designed so that you always have full control over your gaming activity — from how you deposit funds to setting personal limits or requesting a temporary break. Every one of these tools exists because we believe the best experience is one that is managed wisely.
We also encourage all users to treat gaming purely as a form of entertainment — much like going to the movies or attending a concert. It is not a way to earn income, nor a solution to financial problems. Have fun, but always within the limits you set for yourself.
Recognise the Signs of At-Risk Behaviour
Problematic gaming rarely happens overnight. It typically develops gradually. Recognising the early signs is the most important step in preventing more serious issues. Here are some signs to watch out for in yourself:
You keep playing in an attempt to chase losses, even when you know it's not the right call at the time.
You frequently play longer than planned and find that time slips by unnoticed during gaming sessions.
You're spending money meant for daily necessities, or borrowing from others just to deposit into your gaming account.
Your work, family, or social relationships are beginning to suffer because too much time and energy is being spent on gaming.
You feel anxious, irritable, or uncomfortable when you are unable to access the gaming platform even for a short period.
You have started hiding how much time and money you spend on gaming from close family members or friends.
If you recognise one or more of the signs above in yourself, it is a good signal to pause, reassess your habits, and take appropriate action — such as setting limits or seeking help.
Set Your Limits — The Simple Way to Stay in Control
The most effective way to enjoy online gaming without risk is to set clear limits before you start. 23rd offers several self-control options that you can manage directly from your account settings:
- Daily or weekly deposit limit: You can set a maximum amount that can be deposited within a given time period. This helps ensure you do not inadvertently spend more than you can afford.
- Loss limit: Decide on the maximum amount you are comfortable losing in a single session or playing period. Once that limit is reached, stop the session and take a break.
- Play time limit: Decide how long you will play each day or week. Setting a time limit helps you avoid unplanned, overly long sessions.
- Temporary break: If you feel you need a break from the platform for a few days or weeks, you can request a temporary cooling-off period through 23rd customer support at [email protected].
- Self-exclusion: For users who need a longer break, you can voluntarily apply for self-exclusion. This will block access to your account for a period of your own choosing.
All self-control requests will be handled with full seriousness and respect by the 23rd support team. No judgement, no unnecessary questions — we are here to help you play smarter.
Minor Protection
23rd strictly prohibits access or use by anyone under the age of 18. This is an absolute commitment — not merely a formal term — and an ethical responsibility we take very seriously.
During registration, users are required to confirm that they are at least 18 years of age. 23rd reserves the right to request age verification at any time and to suspend or close any account suspected of belonging to a minor.
If you are a parent or guardian, we encourage you to take the following steps to prevent unauthorised access by children or teenagers:
- Never share your password or account login details with anyone, including family members.
- Log out of the platform when you're not using it, especially on shared devices.
- Use parental control software on devices accessible to children to block access to gambling websites.
- Have open conversations with your children about the risks of gambling and the importance of making responsible financial decisions.
Life Balance and Seeking Professional Help
Playing on an entertainment platform like 23rd should be just one of many activities in your life — not your main focus. Maintaining a healthy balance between work, family, social relationships, and leisure is key to overall well-being.
If you or someone you know feels that gaming has started to disrupt the balance of daily life, we encourage you to speak with a trained professional. In Malaysia, there are several support resources you can reach out to:
- Talian Kasih 15999 — A social welfare helpline available 24 hours a day in Malaysia for guidance and referrals to counselling services.
- Certified counsellors — Counsellors registered with the Malaysian Counselling Board can help address problematic gaming habits in a confidential, non-judgmental setting.
- 23rd Support — Our team at [email protected] is ready to help you activate self-control tools, take an account break, or apply for self-exclusion if you need distance from the platform.
Asking for help is a sign of strength, not weakness. 23rd fully supports every user who takes proactive steps to look after their own health and well-being.
Play Smart, Enjoy with Peace of Mind
If you have questions about our self-control tools, want to set deposit limits, or simply want to learn more about how 23rd supports responsible gaming, don't hesitate to contact us or visit our FAQ section.